About us


We want to show you the best harbour in the world


BEYOND THE WHARF

 

Beyond the Wharf was established in early 2014 in response to a question the ferry crew are regularly asked by customers – “Where is somewhere good to go on a ferry in Sydney today?”

The Ferries have crossed the Harbour for over 140 years, connecting locals and visitors to the nature, people and communities of Sydney. Beyond the Wharf takes this role further by providing information of what’s happening around the harbour today as well as local history and many fascinating stories about the people who live and work here.

Beyond the Wharf invites everyone to Discover, Experience and Share the secrets of Sydney Harbour through ferry travel and foreshore experiences on #beyondthewharf and @beyondthewharf.

Many of the recommendations on Beyond the Wharf have come from the ferry crew and locals who live, work and enjoy themselves around Sydney Harbour. We feature local faces. From local café owners to directors of major festivals. We also showcase some of the best emerging artists, Sydney Harbour’s Aboriginal heritage and the best major and local events around the Harbour. Within the site you’ll also find some great stories about many of the Ferry Crew and Shipyard workers who keep your ferries running every day.

If you have a recommendation for a great local event, young artist, café or piece of history, we would love to hear from you.

Beyond the Wharf is brought to you by Harbour City Ferries, the operator of Sydney Harbour’s iconic ferry service.

For content, listing and advertising enquiries, please contact us here.

 

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Harbour City Ferries

HCF commenced on July 28th 2012 as the operator of Sydney Ferries on the behalf of the NSW Government (Transport for NSW and the NSW Minister for Transport) for a period of seven years.

Harbour City Ferries employs around 650 staff at any given time and operates 170,000 services per year throughout Sydney Harbour and its related waterways.

Our Mission: to deliver inspiring journeys everyday.

Our team purpose: We are a passionate team of specialists committed to connecting the world’s most inspiring harbour city to the very best ferry experience, today, and every day.

Our internal ferry values – we are Flexible, Enthusiastic, Respectful, Reliable and Yourself (be genuine).

Safety underpins everything we do.

We are a customer-centered organisation which is working toward becoming a world class ferry seTransdev Logorvice.

Harbour City Ferries is a subsidiary of Transdev Australasia, the region’s largest multi-modal public transport provider.

At Transdev, we believe public transport plays an important part in how a city comes to life. Our day-to-day work influences our families, friends and future generations where they live, work and play.

We provide more than 145 million customer journeys every year across Australia and New Zealand on our train, bus, coach, ferry, and light rail services. In partnership with local governments, public authorities and private companies, Transdev’s 5,700 employees deliver services across Brisbane, Darwin, Melbourne, Perth, Sydney, Auckland and Wellington.

Transport for New South Wales

NSW Transport LogoFor timetable and fares, to register a compliment or complaint about a ferry service, contact Transport Information at http://www.transportnsw.info/ or telephone 131 500.

TTY for hearing and speech impaired customers 1800 637 500

Non-English speaking customers should call 131 450.

The Balmain Shipyard.

The Balmain Shipyard is the engine room of the HCF operations with a highly skilled workforce of Marine Fitters, Engine Mechanics, Boilermakers, Certified Welders, Shipwrights, Electricians, Marine Plumbers, Painters and Trades Assistants and Marine Engineering professionals.

Balmain-Ship-Yard

Dry dock at Balmain

The heart of the Shipyard is the Graving Dock, one of only two remaining docks in Sydney, which can accept vessels of up to 45m in length, 11m beam, 4.3m draft.

The key services provided by the Shipyard include Mechanical and Structural Fabrication Repairs; Marine Engine Maintenance & Rebuilds; Hull & Superstructure Blasting and Painting; and Certified Hull and Structure Surveys.

Whilst the dock is occupied for most of the year with ferry dockings, external vessels are accepted at select times. To enquire about having your vessel serviced at the Balmain Shipyard, contact HCF on (02) 8622 9661 or 0408 294 914.

Download Pollution Incident Response Management Plan – Public Information Extract

Filming enquiries

Contact HCF.Enquiries@harbourcityferries.com.au

Download our Filming Guidelines Document

Media enquires

Catharina Boer, ICON International Communications

t: +61 2 8235 7600

m: +61 439 028 285

Chris Gray, ICON International Communications

t: +61 2 8235 7600
m: +61 410 536 999

Advertising Opportunities on the Ferries

For all enquiries about poster and wifi advertising on Sydney’s iconic ferries, please contact:

Claire Gunn, Media Connections Group
t:
 +61 405 836 801
e: claire@mediaconnectionsgroup.com.au

Group Bookings

For group bookings of 15 persons or more aboard Sydney’s iconic ferries, visit this page.

Customer Service

t: (02) 8113 3002
e: enquiries@harbourcityferries.com.au

Lost property

t:(02) 8113-3002
e: Jetty3.Reception@harbourcityferries.com.au

Customer Feedback

e: feedback@harbourcityferries.com.au or via the Customer Feedback Form available from ticket windows at Circular Quay and Manly Wharf and the Gate Hands at King Street Wharf, Darling Harbour.

Careers

Go to our careers page for more details.